FAQ

Do you have a question? Our FAQ is the fastest way to find an answer to your question!

Size and fit


Order


Payment


Gift vouchers


Shipping & delivery


Reclamation


Return & refund


Availability customer service


My customer account & privacy


How do I change my address in the customer account?

You can manage all your personal data in our store under my account. There you can also enter a different billing or shipping address. You can also enter a different shipping address at the checkout. You can find your customer account here


I forgot my password, what can I do?

You have forgotten your password? No need to panic! Just click on the link "forgot password" below when you log in to the store. This way you can easily reset your password and set a new one


How can I delete my user account?

If you wish to delete your user account, please contact us in writing by email at service@mamarella.com. Our customer service will then immediately delete your personal data. Please note that we have to keep all invoices of the account for 10 years according to the legal preservation period


Showroom


Where is the showroom?

Our beautiful showroom is located in the south of Munich, right next to our Head Office. The address for our showroom is: Geisenhausenerstraße 17, 81379 Munich


What are the opening hours for the showroom?

The opening hours for our showroom are as follows: Monday through Thursday 9:30 a.m. - 6:00 p.m. Personal Shopping by prior appointment.

Fridays: 3pm - 6pm open house, shopping for all without appointment. Since our showroom is connected to our Head Office, we are not open on Saturday. We are working on setting this up for you as soon as possible


What's in the showroom?

You can experience and buy your perfect maternity wedding dress, our maternity fashion bestsellers and cute baby clothes as well as diaper bags and accessories live in our showroom. We also offer you special advice on nursing bras for pregnancy and nursing. Since we have specialized in maternity and nursing fashion since 2004, you can benefit from our experience and expertise in all areas


Why do I need an appointment for the showroom?

If you want to visit us Monday to Friday at noon, we ask you to book an appointment in advance using our contact form. This way we can concentrate on you and your wishes during your wedding dress fitting with baby bump. So that you can find your perfect maternity wedding dress for the wedding of three with our many years of expertise in maternity fashion! If you want to come by spontaneously to browse through our assortment, then come by spontaneously on Friday 3 - 6 pm


How do I make an appointment for the showroom?

To make a private shopping appointment, please use our contact form on our homepage. You can also make an appointment in direct consultation with customer service by mail to service@mamarella.com or by phone at 089-147 27 690


How can I cancel/reschedule an appointment?

If you want to cancel or postpone your already booked Private Shopping appointment, please contact our customer service directly via Mail or inform us by phone at 089-147 27 690


Can I bring a companion and my baby?

Of course you are welcome to come by with your mom and / or friend and have a personal consultation for your maternity wedding dress and bring your baby as well